AeyeScan Support Portal

First Time Users / Start Guide 7

• Step1 Start Guide
• Step2 Create an account
• Step3 Register Domain
• Step4 Domain Activation
• Step5 Register and run the scan

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Manual Crawl 4

• Manual crawl operations (Remote Browser)
• Step1 Manual Crawl Start Guide
• Step3 How to crawl
• Step2 Install the plugin

Customer Support 3

• For inquiries and support services
• Support Portal Site Information
• Troubleshooting Guide

Generative AI option 6

• New scan creation by free-format input
• Multilingual support for form entry values
• Login Settings for Escalation of Privilege
• Natural language specification of the Crawl/Scan Target Settings.
• Automatic generation of vulnerability info.

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Troubleshooting 9

• Crawl Error occurs after crawling starts
• After crawling starts, the page does not appear in the screen transition diagram. Or only a few are displayed.
• Crawl of some pages fails after crawl execution
• Crawl fails to crawl pages after login after crawl execution
• Crawling takes a long time. Crawl never finishes.

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How to determine a false positive 0

Site/Scan Basic Info. 24

• I am using a firewall to restrict access. What is the IP address of the access source?
• Please tell me about the lock function.
• What kind of items are included in the scan items?
• If I set a past date as the start time of a scan task in the schedule function, when will the scan start?
• It will be displayed as "Inactive Domain Activation is Required".

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Domain 4

• Is there a function to configure settings to the "hosts file"?
• I purchased the Activation Skip option, but it shows that server authentication is required.
• I want to set crawl/scan inhibit time.
• Is it safe to delete the Key file used for domain activation?

Crawl 35

• What sites are uncrawlable or difficult to crawl?
• Cannot auto-crawl. Some pages cannot be crawled by auto-crawl.
• Can more than one user simultaneously crew and scan?
• I want to remove the admin panel from the crawl/scan target.
• How do I crawl if I am loading a library from an external site such as jQuery?

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Scan 14

• What is Auto Fetch and Auto Chase?
• Can I download the scan results as a file?
• If I do a second scan, can I copy and reuse the scan information?
• Can I delete scan info?
• Can I scan for spoofing?

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Report 9

• Can I change the logo, title, footer, etc. on the report cover?
• Can I change the severity and CVSS of detected vulnerabilities individually?
• Can the number of pages of basic information and the scan start/end time be changed when the report is output?
• I have detected a lot of false positives and would like to exclude them from the report output.
• I have over-detected, is there any way to keep it out of the report?

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Account 14

• How to unlock your account
• Is there a way to be notification of my login?
• Is the license key a sub-account-only or domain-only concept?
• What is the procedure for deleting a domain and site once registered?
• About Account (Authorization)

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Others 17

• Can single page applications (SPA) be scan?
• Can you scan a smartphone site?
• Is there a list of functions that can be performed by account permissions?
• Is it possible to scan APIs that work to receive packets from other servers or API servers?
• How often are the AI models updated, and when are they updated? Also, how will we be notified when the AI model is updated?

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Service Description 6

• About AeyeScan Service
• How to check license and contract information
• Scope of "1 site 3FQDN"
• Terms of Use / Privacy Policy
• About the medical questionnaire

View all 6

appendix 1

• appendix