AeyeScan Support Portal
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
First Time Users / Start Guide
Step1 Start Guide
Step2 Create an account
Step3 Register Domain
Step4 Domain Activation
Step5 Register and run the scan
View all 7
[Remote Browser]Manual Crawl
Manual crawl operations (Remote Browser)
For inquiries and support services
Support Portal Site Information
Step1 Manual Crawl Start Guide
Step2 Install the plugin
Step3 How to crawl
Crawl Error occurs after crawling starts
After crawling starts, the page does not appear in the screen transition diagram. Or only a few are displayed.
Crawl of some pages fails after crawl execution
Crawl fails to crawl pages after login after crawl execution
Crawling takes a long time. Crawl never finishes.
View all 9
How to determine a false positive
Site/Scan Basic Info.
I am using a firewall to restrict access. What is the IP address of the access source?
Please tell me about the lock function.
What kind of items are included in the scan items?
If I set a past date as the start time of a scan task in the schedule function, when will the scan start?
It will be displayed as "Inactive Domain Activation is Required".
View all 24
Is there a function to configure settings to the "hosts file"?
I purchased the Activation Skip option, but it shows that server authentication is required.
I want to set crawl/scan inhibit time.
Is it safe to delete the Key file used for domain activation?
What sites are uncrawlable or difficult to crawl?
Cannot auto-crawl. Some pages cannot be crawled by auto-crawl.
Can more than one user simultaneously crew and scan?
I want to remove the admin panel from the crawl/scan target.
How do I crawl if I am loading a library from an external site such as jQuery?
View all 35
What is Auto Fetch and Auto Chase?
Can I download the scan results as a file?
If I do a second scan, can I copy and reuse the scan information?
Can I delete scan info?
Can I scan for spoofing?
View all 14
Can I change the logo, title, footer, etc. on the report cover?
Can I change the severity and CVSS of detected vulnerabilities individually?
Can the number of pages of basic information and the scan start/end time be changed when the report is output?
Is it possible to change the severity and CVSS of detected vulnerabilities to reflect all previous reports?
I have detected a lot of false positives and would like to exclude them from the report output.
View all 10
How to unlock your account
Is there a way to be notification of my login?
Is the license key a sub-account-only or domain-only concept?
What is the procedure for deleting a domain and site once registered?
About Account (Authorization)
View all 12
Can single page applications (SPA) be scan?
Can you scan a smartphone site?
Is there a list of functions that can be performed by account permissions?
Is it possible to scan APIs that work to receive packets from other servers or API servers?
How often are the AI models updated, and when are they updated? Also, how will we be notified when the AI model is updated?
View all 16
About AeyeScan Service
How to check license and contract information
About the medical questionnaire